Standard Care
- Telephone technical support during normal office hours. Engineer response guaranteed within 4 hours or first thing next business day if call placed late in the day
- Service engineer dispatch within 48 hours
- Planned maintenance visit
We offer a range of maintenance and service solutions which can be custom tailored to meet your needs.
We would like to be able to say that after installation our systems will perform faultlessly forever, however this is the real world, operating conditions do change, processes do vary, components do malfunction.
By effectively maintaining your hardware and software systems, you can maximise up-time and performance levels.
To achieve this we provide:
- Targeted training
- Peace of mind service agreements
- Availability of highly qualified service engineers and software engineers
- Extended warranties
- Advice for future upgrades
- Expert servicing through maintenance visits and call outs
- One stop shop for parts
- Contract laser cleaning ( we are the CleanLASER UK distributor)
Contact our Service and Support Department
Packages available
A range of service and support contracts are available with examples listed below. On top of receiving priority support from our dedicated service team, other benefits include reduced engineering rates and the ability to make the most of the Loop Leasing Programme. All our contracts are available through our leasing programme where you can take advantage of monthly payment options to make maintaining your equipment even simpler.
“We’ve been very impressed with Loop’s service and support package, it’s total peace of mind. We put in a call and they’re on-site next day, and we’re up and running by lunchtime... We’ve just renewed for 2021!”
